Emotional intelligence - Negotiation Techniques - Structured Problem Analysis
1. Understanding Conflict Dynamics: Identifying sources of conflict (e.g., structural, value-based), the conflict lifecycle, and recognizing early warning signs of escalation.
2. Interpersonal Communication: Developing active listening, empathy, and the ability to reframe statements from negative to constructive dialogue.
3. Negotiation Frameworks: Exploring interest-based vs. positional bargaining, handling power dynamics, and mastering the compromise.
4. Mediation Strategies: Understanding the role of a neutral third party, establishing ground rules, and guiding conflicting parties toward consensus.
5. Decision-Making Methodologies: Using structured analytical models (e.g., the TKI conflict model) to make informed, objective choices rather than purely emotional reactions
Getachew Melaku Yitbarek
THE SOFT SKILLS CENTER
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