Conflict Resolution Skills Training

 #Nizenu #getachewmelakuyitbarek #softskillstrainings #problemsolvingskills #conflictresolutionskills 

It is often argued that the skills that enable to resolving conflict contributes to the higher-level benefit of transform challenges into opportunities.

What does it take to building effective conflict resolution skills 

1. understanding the conflict (is it latent or manifested/ is it direct or indirect/ is it emerging or long lasted

2. Skills of conflict Resolution - (Active Listening, Passive Listening, Emphatic Listening) 

3. Approaches of conflict resolution (Avoid, Compete, Compromise, Collaborate, Accommodate) 

4. Managing Disagreement (SOAR Model - STOP- OBSERVE - ASSESS - RESPOND)